PRIVACY POLICY:
INTRODUCTION:
When you use KaaAfrika Kula, you confide in us with your data.
We are committed to honor that trust. This begins with helping you comprehend
our security policies.
This policy defines the manner in which KaaAfrika Kula will
collect, hold and protect the information about the website and/or mobile app
to test the data we gather, use and share.
Data Collection and Use
This Policy applies to users of KaaAfrika Kula services anywhere
in the world, including users of KaaAfrika Kula applications, websites, or
other services.
This Policy depicts how KaaAfrika Kula and its partners gather
and utilize individual data to provide our services.
This Policy explicitly applies to:
Providers: users who offer services independently or through a
company to deliver the services.
Users: users who request for any services.
This policy likewise applies to the individuals who furnish data
to KaaAfrika Kula regarding an application to utilize our services, or whose
data KaaAfrika Kula generally acquires regarding its services.
The practices portrayed in this policy are liable to appropriate
laws in the spots in which we work. This implies we just take part in the
practices portrayed in this policy in a specific country or area whenever
allowed under the laws of those spots. If you don't mind getting in touch with
us in the event that you have inquiries on our practices in your nation or area
can help.
Data Controller:
The information we collect
KaaAfrika Kula collects:
Data that you give to KaaAfrika Kula, for example, when you make
your KaaAfrika Kula account.
Data made when you utilize our services, for example, area,
utilization and gadget data.
Information from other sources, such as KaaAfrika Kula partners
and third parties that use KaaAfrika Kula APIs.
The accompanying data is gathered by or for KaaAfrika Kula:
INFORMATION YOU PROVIDE:
This may include:
Service Provider’s Profile:
The information we collect on the perspective of identifying are
listed below:
Name
Email
Gender
Date of Birth
Mobile Number
Location/Demographic information
Device information
Government Recognizable IDs
Driving License Numbers(vehicle details and protection data)
Photograph
Collection of this information by us is used only for background
verification to assure the quality of services.
User Profile
We collect the data when users create the KaaAfrika accounts
with the app. This includes the following
Name
Email
Gender
Date of Birth
Mobile Number
Address
Profile Picture
Banking information
Data collection mainly includes gender and date of birth
details. (When required for certain services or programs such as some features enabled to
confirm the age and allow them to use the app. The inclusion of gender permits
the users such that women can provide or receive the services to/from the
women. This enables the services to be perfectly fit one for both
genders.
We may use the photo only to verify the identity clearly with
the latest technologies. For more information, refer to the section in the
title “How We Use Personal Data”.
INFORMATION CREATED WHEN YOU USE OUR SERVICES:
This may include:
Location information
Depending upon the KaaAfrika Kula services you use and your
application settings or gadget consents, we may gather your appropriate
location data as decided through information, for example, GPS, IP address and
Wi-Fi.
Providers and Users can utilize the KaaAfrika Kula application
without permitting KaaAfrika Kula to gather their location information. Be that
as it may, this may influence the usefulness accessible on your KaaAfrika Kula
application. For instance, on the off chance that you don't permit KaaAfrika
Kula to gather your area data, you should enter your “get address” data
physically. What's more, area data will be gathered from the provider and
connected to your record, regardless of whether you have not permitted KaaAfrika
Kula to gather your area data or not.
Service information
We gather service information identified with your utilization
of our services, including the kind of services you asked for or gave, your
request subtleties, date and time the service was given, money charged.
Likewise, on the off chance that somebody utilizes your advancement code, we
may connect your name with that individual.
Usage information
We gather data about how you interface with our services. This
incorporates data, for example, get to dates and times, application highlights
or pages, application crashes and other framework action, kind of program, and
outsider destinations or services you were utilizing before cooperating with
our services. Sometimes, we gather this data through treats, pixel labels and
comparable advancements that make and keep up remarkable identifiers. To
discover increasingly about these advancements, if it's not too much trouble
see our Cookie Statement.
Communications data
We empower our users to speak with one another and KaaAfrika
Kula by means of the KaaAfrika Kula applications, sites and other services. For
instance, we empower providers and Handy users, who are beneficiaries, to call
one another (in a few nations, without uncovering their phone numbers to one
another). To give this administration, KaaAfrika Kula gets some data with
respect to the calls, including the date and time of the call/content and the
substance of the interchanges. KaaAfrika Kula may likewise utilize this data
for customer support services (counting to determine questions between users),
for wellbeing and security purposes, to enhance our items and services, and for
investigation.
INFORMATION FROM OTHER SOURCES:
This may include:
User feedback, such as ratings or compliments.
Provider feedback, such as ratings or compliments.
User furnishing your data regarding referral programs.
Users asking for services for you or for your benefit.
Users or others giving data in association claims or debate.
KaaAfrika Kula employees through which you make or access your KaaAfrika
Kula account, for example, installment suppliers, internet based life services,
or applications or sites who utilize KaaAfrika Kula APIs or whose APIs KaaAfrika
Kula utilizes, (for example, when you arrange a stumble on Google Maps).
Money related services suppliers (on the off chance that you are
a provider).
Accomplice transport organizations (in the event that you are a
provider who utilizes our services through a record related with such an organization).
The proprietor of a KaaAfrika Kula for Business or KaaAfrika
Kula provider profile that you use.
Publicly available sources.
Marketing service providers.
KaaAfrika Kula may consolidate the data gathered from these
sources with other data in its ownership.
How We Use Personal Data
KaaAfrika Kula uses the personal data to transform the services
into easily accessible. Also data collection enables us to offer
reliable/convenient transportation, delivery and other services. We use the
data to
Ensure the safety/security of users & services
Continuous support
Research and development
Enable in-app communication
Send communications to users in marketing and non-marketing
aspects
Connect with legal proceedings
KaaAfrika Kula doesn’t sell or share the user's personal data
with third parties without getting consent from the user side. We use personal
details to improve the service offering in the following aspects.
Create/ update accounts
Enable transportation & delivery services
In-app payments
Track & share progress of services
Personalize the user experience
Facilitate the service with insurance, invoice and financing
solutions
Safety & Security
In order to maintain the security and integrity of services, we use
your personal data. This includes
User’s identity verification and the eligibility confirmation to
use the services without any interruptions
Accurate detection of the unsafe driving behavior
With the use of location, user details, fraudulent accounts
detection and prevention of accessing the services by the unauthorized people
Using ratings/reporting from user data, the feedback to
encourage the service comply with standards set by the community.
Consistent Support
KaaAfrika Kula uses this personal information to address and
investigate the user's concerns and provide the responses in the right
time.
Research/Development
The collection of date of birth, gender and related personal
information by KaaAfrika Kula used to improve the user experience. This
information also helps us to offer the services in the convenient and
easy-to-use manner.
Enable In-App Communication
Message or call of the service providers in order to get the
services directly at doorstep. Fulfilling the user obligations confined with
our Terms of Use with us.
Marketing/non-marketing campaigns
Collecting personal data is a helpful one for immediate market
needs. This includes the sending messages to the users regarding
Services
New features update
Promotions
The communication in the form of email, SMS, social-media ads is
enabled only after getting the consent from the user side. Choice/transparency
is getting from the user side to enable marketing efforts to be
efficient.
Also, KaaAfrika Kula uses the data to send alerts regarding
non-marketing aspects:
Changes in Terms of Use and
Privacy policies
Legal Proceedings/Essentials
KaaAfrika Kula uses the personal data to address any claims and
the disputes related to our services. To meet the requirements fall under laws,
regulations and the operating licenses or agreements related to cover legal
aspects.
Cookies and third-party technologies
KaaAfrika Kula and its accomplices use cookies and other
identification technologies on our applications, sites, messages and online
promotions for purposes portrayed in this approach.
Cookies are little content documents that are put away on your
program or gadget by sites, applications, online media and commercials. KaaAfrika
Kula utilizes treats and comparable advancements for purposes, for example,
Validating Customers
Recollecting customer inclinations and settings
Deciding the prevalence of substance
Conveying and estimating the viability of publicizing efforts
Investigating webpage traffic and inclines, and by and large
understanding the online conduct and premiums of individuals who associate with
our administrations. We may likewise enable others to give group of onlooker’s
estimation and examination administrations for us, to serve promotions for our
benefit over the Internet, and to track and give an account of the execution of
those ads.
These substances may utilize treats, web reference points, SDKs
and different innovations to recognize your gadget when you visit our webpage
and utilize our administrations, and in addition when you visit other online
locales and administrations. It would be ideal if you see our Cookie Statement
for more data with respect to the utilization of cookies and different advances
portrayed in this area, including in regards to your decisions identifying with
such advances.
Choice and Transparency
KaaAfrika Kula gives the way to you to see and control the data
that KaaAfrika Kula gathers, including through:
In-app privacy settings
Device permissions
In-app ratings pages
Marketing opt-outs
You can likewise ask KaaAfrika Kula to give you clarification,
duplicates or revision of your information.
PRIVACY SETTINGS:
The Privacy Settings menu in the KaaAfrika Kula Provider
application enables clients to set or refresh their area and contacts sharing
inclinations, and their inclinations for getting portable notices from KaaAfrika
Kula. Data on these settings, how to set or change these settings, and the
impact of killing these settings are depicted underneath.
Location information
KaaAfrika Kula utilizes user’s gadget area administrations to
make it simpler to get a sheltered, dependable Handy service at whatever point
you require one. Area information enhances our administrations, including
pick-ups, route and client bolster.
You can empower/incapacitate or change KaaAfrika Kula
accumulation of user area data whenever through the Privacy Settings menu in
the KaaAfrika Kula application, or by means of the settings on your cell phone.
On the off chance that you cripple the gadget area benefits on your gadget,
your utilization of the KaaAfrika Kula application will be influenced. For
instance, you should enter your get or drop-off areas physically. What's more,
area data will be gathered from the provider amid your outing and
connected to your record, regardless of whether you have not empowered KaaAfrika
Kula to gather your area data.
Notifications: Account and handy service updates
KaaAfrika Kula gives clients arranged status warnings and
updates identified with your record. These warnings are an important piece of
utilizing the KaaAfrika Kula application and can't be handicapped. In any case,
you can pick the strategy by which you get these notices through the Privacy
Settings menu in the KaaAfrika Kula application.
Notifications: Discounts and news
You can enable KaaAfrika Kula to send you push warnings about
limits and news from KaaAfrika Kula. You can enable/impair these notices
whenever through the Privacy Settings menu in the KaaAfrika Kula application.
DEVICE PERMISSIONS
Most portable stages (iOS, Android, and so on.) have
characterized specific kinds of gadget information that applications can't
access without your assent. These stages have diverse authorization frameworks
for acquiring your assent.
The iOS stage will caution you the first run through the KaaAfrika
Kula application needs authorization to get to particular sorts of information
and will give you a chance to assent (or not assent) to that. Android gadgets
will advise you of the authorizations that the KaaAfrika Kula application looks
for before you first utilize the application, and your utilization of the
application establishes your assent.
Updates to this policy:
We may sometimes refresh this arrangement.
We may sometimes refresh this arrangement. On the off chance
that we roll out huge improvements, we will inform you of the progressions
through the KaaAfrika Kula applications or through others implies, for example,
email. To the degree allowed under pertinent law, by utilizing our
administrations after such notice, you agree to our updates to this strategy.
We urge you to occasionally survey this strategy for the most
recent data on our protection rehearsals. We will likewise make earlier forms
of our protection strategies accessible for survey.